CloudWindz Refund Policy
Commitment to Satisfaction: At CloudWindz, our primary goal is to ensure the satisfaction of our clients. We strive to deliver high-quality WordPress design, managed hosting, and SEO services that meet and exceed your expectations.
Refund Eligibility:
- Service Dissatisfaction: If you are not satisfied with the services received, please contact us within 30 days of service delivery.
- Product Issues: For issues specifically related to our products, a refund request can be made within 14 days of purchase.
Refund Process:
- Contact Us: To initiate a refund, please contact our support team with your order details and the reason for the refund request.
- Review: Each refund request will be evaluated on a case-by-case basis. We aim to process requests within 7 business days.
- Resolution: If your refund request is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Non-Refundable Services: Please note that certain services may be non-refundable, such as:
- Custom design services are already in progress.
- Domain name registrations.
- Services already consumed or utilized.
Partial Refunds: In some cases, only partial refunds may be granted:
- For partially completed services.
- In cases where part of a service package has already been utilized.
Cancellation Policy: If you wish to cancel a service, please inform us at least 48 hours before the scheduled service delivery. Cancellations may be subject to a cancellation fee.
Contact Information: For any questions regarding our refund policy, please contact us at [email protected].