Privacy Policy

Last Updated: 15 January 2026

Cloudwindz (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use our website, platform, and services (collectively, the “Services”).

Cloudwindz is a service operated by Total Web Solutions (Registration No: 202303156196 / RA0101133-T), which is the legal entity responsible for data handling and compliance under this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect information you voluntarily provide, including:

  • Name and contact details (email, phone number)
  • Business name and business information
  • Account credentials
  • Billing and payment-related details
  • Communications with support

1.2 Business & Usage Data

  • Business listings and locations you manage
  • Review request activity and responses
  • Platform usage data and settings

1.3 Automatically Collected Information

When you use our Services, we may automatically collect:

  • IP address and device information
  • Browser type and operating system
  • Log files and usage analytics
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain the Services
  • Create and manage user accounts
  • Process subscriptions and payments
  • Send service-related communications
  • Improve functionality, security, and performance
  • Comply with legal and regulatory obligations

3. Cookies & Tracking Technologies

Cloudwindz uses cookies and similar technologies to:

  • Maintain secure sessions
  • Understand usage patterns
  • Improve user experience

You may control cookies through your browser settings. Disabling cookies may affect certain features.

4. Data Sharing & Disclosure

We may share information only when necessary with:

  • Payment processors for billing purposes
  • Hosting, analytics, and infrastructure providers
  • Professional advisers or authorities when required by law

We do not sell, rent, or trade your personal data.

5. Data Security

We implement reasonable technical and organizational safeguards to protect your data against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Provide the Services
  • Fulfil contractual obligations
  • Meet legal, accounting, or regulatory requirements

7. Your Rights

Subject to applicable laws (including Malaysia’s PDPA), you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent where applicable
  • Object to certain processing activities

Requests may be submitted to: [email protected]

8. International Data Transfers

Your information may be processed or stored outside your country of residence. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

9. Third‑Party Links

Our Services may contain links to third‑party websites or platforms. We are not responsible for their privacy practices or content.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date. Continued use of the Services constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

Cloudwindz
Email: [email protected]